Oh what a day this has been! I have been banned from my own website! None of you may of known that I have been stupid enough to forget my password to this blog (trying serveral different possibilities). In doing so, I automatically banned myself on the hosting server list and have been completely sealed off of all contact with Brad Blogging.
So whats a guy supposed to do in a case like this?
- First off, I tried to reboot my computer in case it was software that was blocking my desperate attempts to blog. To my disappointment, It did nothing to solve the problem.
- Secondly, I launched a proxy to see if it was client-side or server side issues and luckily it was just client-side (Meaning the problem was on my computer/network and not the web hosting)
After trying to connect via email, browser and FTP client.. I finally decided that it had something to do with my network as I could connect to any website except the ones that were hosted by my hosting package.
Stumped and getting slightly pissed off, I decided to submit a ticket to Bluefur.com’s support section. This was the actual message I sent:
I cannot access it with my ip (142.46.1*.***) and I think sombody has hacked my .htaccess file. Can you confirm?
WHen I use a proxy service with a different Ip, I have no conflict.
Brad
Expecting not to have a response until tommorow, I decided to surf some blogs that I had bookmarked for later reading. Within 11 minutes, I received a ticket response with the following contents:
Brad,
I removed your IP from the firewall. Please review your .htaccess file.
Thanks
Tina
BlueFur.com SupportDid you Make the Support Top 10? - http://blog.bluefur.com/2006/12/08/top-10-support-questions-of-2006/
11 Minutes?
I could not believe my eyes. I was both shocked and happy that they resolved the problem that fast. Compared to other hosting services I have used before.. This was definitely different. (not to name any services.. you know who you are). Impressed by their speed of service and how easy it was to resolve the problem, I decided to pass it on to my readers.
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2 Responses to “Ubër Awesome Technical Support @ Bluefur.com”
Certainly glad you got that rectified.?? You are aware that you aren’t the only one that has forgotten passwords etc.
That is why I purchased a small booklet to write down all my usernames and passwords. Sure saves me a ton of time looking or waiting for them to get back to me.
Silly question How did you get those dots over the “e” in Uber??
Wendy’s last blog post..Get Additional Entries in DatMoney’s “Get Traffic” Contest!
Not a bad idea Wendy..
Just google “Alt Codes” and I think you’ll find the answer.